Hi, I'm Will C Jarrell
I do many things. Let’s take a look together!
Who Am I?
Great Question!
I Don't Know,
But I'll Find Out
I have been working in the IT field for approximately 8 years. The most common thing you will hear me say is ‘I don’t know, but I’ll find out.’ I enjoy learning absolutely anything, but enjoy teaching that information even more. I enjoy adapting to changing situations. I enjoy playing guitar. Most importantly, I enjoy the sense that I have made someone else’s day easier.
What's My Biggest Project?
I was part of a multi-year project for a production plant employing ~1000 end users. I was part of a team involving one partner and a supervisor, as well as remote colleagues that we co-ordinated with daily. Our role was to migrate thousands of machines from the legacy domain to the acquisition domain, just the three of us. This included custom scripting to map drives from the old AD to the new domain logins. It was a mess. It was fun.
So What Do I Do?
Some of the Things I Have Done
Workstation and Server/Active Directory Admin
I support everything. I can even help you back up your cherished photos on your iPhone. I am confident with Windows, MacOS, iOS, Android, and lots more
End User Support
With a background in English Literature, I am in a unique position to put my technical skills to use. Explaining a solution to an End User is just as important as the solution. My technical skills couple with my communication skills to help me stand out as a Friendly Neighbourhood Tech Guy.
Web Development
In addition to this beautiful site of mine, I helped create BigCoveFoods.com which included migrating to a new platform, redesigning the site, importing products, and creating a new inventory tracking system.
In addition, I updated BrantSteel.com to a mobile friendly design.
Work Experience
- ComDev was acquired by Honeywell; position involved migrating ComDev to Honeywell Position required CGP clearance for export control compliance.
- Worked independently as 1 of only 2 technicians at the location, and as part of a ~15 member team across
- Top team performer – led the team in using Nexthink to achieve annual goal in new Proactive Insight program, proactively remediating issues before user raised
- Top team performer – led the team in achieving goals for new Remote Assistance
- Migration of all computers on site from a legacy ComDev Active Directory domain to Honeywell domain, along with required remediations to existing
- ServiceNow – ticketing, tasks, inventory management, creating and monitoring team
- Supported ComDev AD domain in a live production environment of ~1000
- AD account creation/disabling; granting access permissions of CGP restricted
- Scheduling, coordinating and performing both remote and in-person
- Received Dell TechDirect training and hardware repair
- Perform requested solutions including, but not limited to, imaging and reimaging systems with compliant images, remediating systems for compliance, diagnostics, software backups, hard drive cloning, workspace setup/teardowns, software installations,
- Provide troubleshooting, support, and repair on Microsoft Office suites, including Outlook, as well as web browsers and plugins, forgotten password retrieval, driver issues,
- Provide support for Windows (XP, 7, 8, 10), Mac OS X, Android, and
- Creating a set of SOP documentation for the site from ground
- Provided Server support, including Windows Server 2008 and SBS
- Supported Active Directory in a live production
- Scheduling, coordinating and performing on-site Scheduling had to be balanced and coordinated with in-store duties to ensure timely turnaround.
- Perform initial customer intake, assess issues, provide
- Educate customers on technical services
- Create, update, and close technical
- Perform requested solutions including, but not limited to, hardware diagnostics, software backups, hard drive cloning, automatic and manual windows repairs on existing systems, system re-installations, system migrations, and new unit
- Provide troubleshooting, support, and repair on Microsoft Office suites, including Outlook, as well as web browsers and plugins, forgotten password retrieval, driver issues,
- Provide support for Windows (XP, 7, 8, 10), Mac OS X, Android, and
- Perform hardware installations, repairs, and modifications on both PC, Macintosh and Tablet Provide recommended upgrade suggestions to customers based on needs.
- Perform in-home installations, setups, repairs, and consultations for
- Successfully outperformed sales and service targets set for the fiscal
- Worked independently as the only technician at the
- Store Opening and Closing duties, cash counting, taking
BigCoveFoods.com
Migrated from WordPress to Shopify, migrated inventory, implemented SEO and integration with QuickBooks.
What My Clients Say
Tongue Firmly In Cheek
Will is highly knowledgeable and will do what it takes to get the job done!